VIP reference

VIP reference prompt response to letters received

1. Each such communication be acknowledged immediately within 15 days and reply be submitted within 10 days (where no information is required from Railways/PUs) and 15 days (where information is required from Railways/PUs) from the date of acknowledgement.

2. In respect of Railways/PUs/PSUs and other field units, after acknowledgement within 15 days, reply be submitted within 07 days (where no information is required from Divisions) and 15 days (where information is called for from Divisions) from the date of the acknowledgement.

3. In case final reply is like to take time, an interim reply should be sent immediately indicating the possible date by which the final reply would be issued.

4. Appropriate record shall be maintained in respect of communications received from MPs, VIPs and Members of Public and monitored by all concerned. A similar procedure may also be followed for judicial/quasi-judicial matters.

5. If the information sought by a Member of Parliament cannot be given and is to be refused, instructions from a higher authority should be taken and the reasons for not furnishing the information should be given in the reply.

6. Electronic monitoring mechanism like e-office, MIS portal (IR-VIP&Parl.Ref.) for chasing important/VIP references or any other system be adopted at the receipt stage itself in addition to scanning of such references for monitoring and processing electronically. Senior Officers of the level of SG and SAG are to personally monitor such references for expeditious disposal. Specific attention should be paid to the references which contain endorsement/direction from Ministers themselves or by their PS or OSD or EDPG or any other nominated personal staff.